Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In my Kaif thing, on ozone there is the same 1 in 1 and more expensive. Cats while sniffing). It came quickly
it's lovely fluffy bed for my. cat. as pictured that is very nice.
Excellent bed, but the cat does not get into it, I will pour Cat's mint in there. I put the cat for the photo, sat in it and left. It doesn't hurt itself. One minus, the upper part is not rigid, too soft and therefore, covers the cat as a blanket. But the quality is definitely good, I recommend.
Very fast delivery, everything was well packed. The bed itself is cute, soft. Only here is this lid top harsh, as if inside something Tipo cardboard or dense film
Great, item looks like the pictures and seems to be a great item for the cat!
The bed came to Kaluga for 3 weeks. The parcel is tracked. I did not communicate with the store. I didn't. Bed as in the photo. Soft. Not empty. And then there are little filler. The top is bad. But in principle, the pile is so long. You can lie down and will be cozy on top. SIZE 50*50 for the French butt. I took for a puppy. There will be 2 dogs. Need two different places. Shorter. I'm very happy. In four paws something like 2700-3500 rubles. The seller is really very good. Sewing. Fittings. Fabric. Everything is fine. Thank you seller.
It looks good like the picture, but it seems to me to have bought a smaller size...
The order came quickly, well done. Well, so-so a bed... I thought it would be better... hlipenkaya (((my kitten is cold in the Valera and on the floor... sphinky Y
Delivery received quickly, a maximum of 3 weeks. But there are not stitched seams.
She's very loving. My cats aren't getting in yet. They look at her but I don't know how close they are. I don't know if it's q smells like something r Hoop but I don't know how to stick
Nice bed, really soft, my dog really like it. Thank you!
A very big bed more than you look, the only thing that's strange is that the top was somewhat more rigid so that we can keep it open and that the animal goes in and out without rubbing it with the top, for the rest very A nice touch, a very high softness, recommended.
Nice bed. The cat is more happy than ever. Quality materials. Exactly recommend.
Pleasant to the touch, very odorless, well sewn and stuffed, very high quality, slightly climbing down, Sphinx 4 months very much! I came in like on my favorite pledik, but the color is more like gray than on coffee such a feeling that the wrong color came, for this price I recommend!
Супер , но котик не пользуется
The order is perfectly packed, neatly not worn by the bed, came very quickly, even before the declared delivery time, the bed was very cute, without a special excess smell of soft,.
I was sure totally sure that the dog bed I ordered was the right size for my 3lb chihuahua because I went as far as to measure him. However to my surprise it was way way to small (MY BAD) for him even though his name is (Littles). I recommend that the smallest size they have are for chihuahua puppies or baby kittens or the like. Other then that everything was as described fast shipping to USA within 3 weeks
Took 40x40 on the Sphinx, but my something did not appreciate. It is more convenient for him under the blanket ((and so the bed is soft and made of pleasant material
All as in the description and in the photo. Great goods! There is no smell, the pile does not fall asleep! Quickly was sent by store! Thank you!!!
The product is nice and seems to have a good quality plus the shipping was fast. Highly recommend.