We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mesh good on it is five magnets Moscow goes exactly a month
Perfectas. Cumplen su función y fáciles de poner y quitar.
Item ordered for the second time. Very good product.
Has received, on quality is normal. Well ordered 2 PCs, in a package of one
Excellent Product covers quite well sun rays
The description of the article resembles that of the photo.
Everything is fine, the goods meet the requirements.
look exactly like the picture! when i will use the product i will write another review.
Great, thank you. I wanted them for a long time.
Top quality practical loved❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤
i like that protector , fast to put , fast to removed , and blocked the sun ( + fit all model )
The only thing is the magnets are only on the top, on the sides and down there's nothing
They bring iman only from one part they don't bring in the whole frame they fail to put more magnets in it but it holds up well they just meet how it is in the image
The product corresponds to the description. Delivery three weeks. Seller recommend
package came, nothing is broken or ripped, but on the page says magnetic but they dont seem to have magnets, but i will find solution so i could put them :) good store! and recommending it
Normally, it came according to the time of the store I recommend!
solo trae imanes en la parte de arriba
Es perfecto. Se adihere muy bien
Cool thing. Only I thought in the kit 2 pcs. I consider it expensive for one. And what is the point of taking one...