Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good and the price is correct and the delivery is fast.
Retail-tuning with interior make Moon gone as good!
Has really paid off the part. Extremely cheap and top quality. Have it only since few days inside and each has me compliments for. Love the look and the part incorporate was also no witch movement. Attention only on it that your car enough grooves or. Spaces has where the stuff can be reingesteckt
Shipping Days take crisper. Daytime inverter with think. At night-night look. Diesel called grunge caught sound Anna. Very
I arrived fast and very easy to mount it the result is the same as you say it looks spectacular
beautiful color temperature, at first I thought it was dim but it's perfect at night. just use tape and shove it in and it looks great
Very happy. The material is very good recommended
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Satisfied with the product Looks good and works well
Thank you very much, everything is very good and high quality, it came quickly!!! I'm very pleased with everything very much
Parcel received in 10 days. EL wire is connected to a module producing high voltage from 5 volt (USB socket)
The goods came within 8 days (ordered in the Moscow region), everything is in working condition and of good quality. Recommend!
It came very quickly! Everything works, but a little whistles, as they wrote below, but I hope it will not be critical in the car! If it's hard, I'll figure out another place. In general, excellent
Product 10/10 very good arrive very fast I will buy more
I was hoping for a little more lighting, but it looks good in the car.
Delivery to Kiev 13 days. The goods are of normal quality, but the power supply is a little squeak. In general, I like it!
Glows. But at night with her is not convenient, at least in front. If by the salon to let, then norms
Spectacular, very good finish and perfect
All is well, in Samara came the order quickly, I recommend