Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool bag, worth the money. Material is canvas, winter will not crack. All the icons on the site, a bit shapeless, but if to stuff it then it will take shape as the photo. Waiting for about a month
I really like this bag! I wanted it to be my school bag but it's little than it seems (probably my problem because I didn't check the details) but overall, good quality, very comfortable to carry around and the pins are just so sweet! <3 there are weird strings but it's ok
A good handbag, everything meets the order. I thought the size would be a little more, but it's okay. Quality is good. Many thanks to the store!
The bag is cool, I like everything) the truth is there are threads that stick out
Bag miracle, fell in love. It is not very big, but notebooks and sheet A4 exactly fit. Material is good, not stick, and no smell. Badges also whole, not very high quality, but will go. Wool on the bag, not the store. It did not communicate
The bag is gorgeous. Everything is placed, and still put badges, threads and even a toy
Came in five days. Wow!! The material is similar to jeans, tight corduroy. The threads stuck out a little, but not critical, the seams are even, nowhere was nothing separated. Inside there is a thin lining. 2 pockets outside and one department inside. External pockets are closed: on Velcro, on locks. The large department closes on a magnetic Hood, does not hold very well, but holds. A bag in the form of a rectangular parallelepiped, but because of the material, does not perfectly hold the shape. Width ± 25 cm. Length & plusmn; 30 cm If you try, you can place A4 sheets, but the corners will stick out a little. Notebooks of A5 format will fit exactly. Small pockets outside can accommodate, except, keys, gum, headphones, trivia. The phone did not fit. The length of the strap is adjustable. The strap is made of a material similar to the suspenders for trousers or fabric belts. The bag looks neat, small. Suitable for students or for everyday use. With the bag came 4 badges, funny frog keychain, mini sewing kit. My badge!!!!!! Not perfect, but good.
I'm happy with the purchase. The fabric is good, the badges are good and the zyablik is chic. Minus that the threads stick out and the inner seams of the cows are not processed. I did not talk to the stores, the order was a little delayed.
General SAS, best for school normals, + tutorial англу breaks (A4) sorry internal pockets, and buzz
Very good bag! The material is very dense, the magnets are good, however the small pockets are not very comfortable, the zipper sticks, and the Velcro curve. But the bag looks cool!! The store also put badges and threads, they are not in the photo. Inside the material is glossy, you can put not so much, but enough, the A4 folder gets in.
Bag bomb gun мощ. Sticking thread did not find, but there is a sticking Girl (In the photo). The guy who's resting on the freshest end is my Kent. I love cats. cats rule the world Sumko мощ take
The bag is good, pretty, but not very roomy. In the photo in the store she looks more. Pockets are also small, threads are where they stick out, but this is not a problem. Icons 4, I still have a keychain with a dinosaur (frogs apparently do not remain ahahah). Well, and so everything suits. Textbooks with notebooks will fit, this is the main thing :)
All as in the photo! Perhaps a little smaller than it seemed ..) all the badges along with the bag came including a cute dinosaur: 3 advise! I will drive her to school with her;) I came to St. Petersburg for a month
The bag is good, very little stick out the thread. The strap can be adjusted. On the dinosaur it's normal so the threads stick out, someone broke his point and sewn it back, and so I'm happy, I recommend to order
Тряпичня bag. Looks poorly, though, which I expect for the price. Badges were included. One compartment in the bag and two pockets-shut and Velcro
Yea
The bag is not for school, but for a student with 2-3 notebooks, a pencil case and a water bag (there will not fit), well, something else. After a week of socks, the pocket with Velcro decided to safely leave the bag. Sew does not fall, but keep in mind
Been like this bag Nice, Nice, done at 10/10 Not big and small, for the Great
For a long time I watched this bag, honestly it cost 1000-1200 like. For 500 at a discount took and surprised, inside the peeling fabric, the very thin, the belt about nothing .. The store did well, quickly sent. But I will be honest, knowing about her quality would not take it, for 1 K for sure ..
Order Number 20-23 May, came as many as 25, very fast, I was shocked. Order a bag without anything, but still put pins and packaging with thread, buttons and even pin! Very cute! BAG seems a little, but it quietly put the plate and even big laptop! I am very happy, a little thread stick and strap flimsy, but it I find fault