We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal paracord. Dressed is not in the coil. Ordered not for the first time.
Rope as a rope) for hanging things, no more. Pleasant to the touch and in appearance
Good quality, fast shipping
It smells some strange but further beautiful, sturdy quality 17 June ordered so almost 2 months been waiting for. Not the best picture but then have you an idea.
Soft and silky, but does not slip in the hands. Color as per ordered.
For this price will go, but with the original will not compare
Beautiful, bright colors, all as requested, I recommend the store
The color is good, Inside 7 strands. A little thinner than paracord 550, bought by me earlier, which is rather strange, but will come down. Delivery is fast, with the store did not communicate, but I recommend.
Excellent paracord, fashionable to take without doubt. I took for weaving a suspension of Manks. I think from this motor can do two!
Quality is good, delivery is fast.
The order came quickly, the store is polite, everything explains, the colors are beautiful, the quality is good, it was packed securely, everything corresponds to the description, everything coincided with,, there are no defects, everything is fine, I order regularly
As in the picture and in the description. Everything matches
I take this store not the first time. Everything is fine. Photo distorts color. In fact, the color of the seller corresponds. Delivery 15 days to Volgograd.
For household needs, a rope without a core
I reached the Moscow region in three weeks in the total parcel.
Received in the mail. The notification. Long course went 2x more months. But the parachute cord good and what I need. Rich color and with reflective inserts. Take the sample and order now more other colors
Received in a few days, it's OK for the price.
Beautiful color, quite flexible, you can tie the pace of different complexity. Delivery about 2 weeks