We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If com needs inserts-they came locked and with creases. Threw it away.
Corresponds to the description. Parcel send out in 26 days. Track tracked.
Bust is not bad, soft. On the back and ahead of the grid. The size approached.
Everything is fine, it suits me and really liked it)) og 90... Thank you very much!!!
my 2nd purchase. Buy according to sizing and it fits comfortably.
I order not the first time, the quality is always excellent
Ordered on December 15, came the order on January 11. Description corresponds.
Corresponds to the description. Parcel send out in 20 days. Track tracked.
In general, I liked, but the size did not fit, I ordered M, but came as S, the volume for a small child.
Good sewing, fast delivery with the store did not communicate
Ordered on January 30, took at the post office on March 2. The description corresponds, at 48 Dew 2XL approached, but when I ordered a black size 2XL, I sat more densely. Beige sits freer.
Ordered on January 26. Received on February 10, at the post office. I order my daughter size S, on our 42. Top of good quality.
All is well, thank you. delivery is fast, the goods are happy R-r XL at 95c is slightly cramped, XXL just right
Thin, inserts shine through, on p.46 came up
Comfortable, good weave, comes fast
Very satisfied with the purchase. Everything corresponds to the description. Sewing quality. The parcel came quickly. Thank you very much to the store.
Delivery came in just over a 2 weeks to Australia, looks great, well made, get prices, very happy
She's got like a maya instead of plain fabric, but perfect, I'm short of trying.
I re-order the second time, the first was too small, now everything is fine. No pressure anywhere. My amazmeters: under the chest 77 cm, received in the paste.