Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good bag, the color is slightly darker. I bought the keychain separately
I ordered 13.11 came the order to stop by already 27.11. Together with discounts and coupons came out 950₽. . Bag quality, odorless, color as in the picture, without sticking threads. In general, for 950₽ a gift. Judging by the black triangle of the law under the p * hell, it is necessary to mean. Mom has been wearing for a week, I like it very much. The only negative for her is few pockets, but it's an amateur)
The bag is super!!!! Very worried, but no, everything is fine. Large, roomy, inside one pocket on the lock, one without
сумка класна. велика, легка, гарний колір. на скільки вона буде довговічна, побачу у процесі використання.
The goods are According. There are minimal warming, but it doesn't matter. The zippers are working. Sewing flat. It's just a triangle. Edging on top of eco-leather. The bottom is rigid (cardboard) (do not wash in the typewriter).
Bag with very good finishes and large capacity. Includes compartment and inner pocket. Very fast shipping
The bag is cool, roomy. Sewing is excellent. That's what I wanted. Thank you to the store for the goods T fast delivery.
Very well made. Pakowna, aesthetic, great
Cool Bag! To work, on vacation, like a shopper fire!
Excellent.
Nice bag. Very qualitatively stitched., even lines. No sticking thread. Beautiful material. Inside is comfortable and roomy. Good. It looks very worthy. Thank you very much store
Very satisfied with the purchase. The bag is cool! Roomy, the color is beige. Inside there are two pockets, one with a zipper. The bag is closed with a zipper. Made of nylon material. Packed very neatly in several packages. Recommend!
Сумка отличная,цена и качество соответствует.Доставка в Москву очень быстрая.
The bag is good, went almost 2 months
The bag is great. Threads do not stick out, handles are durable. Inside one large pocket, on the sides inside small. The most important thing is that there is a 13-inch laptop in there and still remains a place. There was a smell, but quickly weathered. It came bent in half, so crumpled. But it's easy to fix. I ordered September 27, October 12 already received
Три недели до ЦФО РФ. Отличная сумка- размеры и внешний вид соответствуют описанию. Упакована в мягкий мешок и пакет. К пошиву и фурнитуре никаких претензий. Рекомендую! Теперь хочу светлую такую или подобную...
The bag really liked! I came quickly. The fabric looks decent. The appearance of the bag significantly exceeds its cost. I will not say that this bag for 3-5 $, but nevertheless, there is something to give more for! The handles are strong. Their material resembles seat belts in the car. The lock is not flimsy, the lightning is reliable. The material inside is good and dense enough! Even better than in a jacket for $45. From the bag did not stick out any thread. We are very satisfied with the purchase!
Super. Excellent quality. There is a little smell, but it's trivia.
The bag is just amazing quality, the strings do not stick out anywhere, it is very strong, roomy, there are 2 pockets inside, the locks are durable, not a single minus,,, Now only with her and I go!
The bag fully matches the photo. Roomy and comfortable. What I wanted. Shipping fast. Packed perfectly. On the way did not suffer and did not crumble. Thank you store.