Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The adapter came quickly. But something the first runs on 5 GHz are not particularly impressive. Later add feedback
Parcel delivered very quickly, the dongle works perfectly, I recommend the store.
The goods are good, vifai catch the edge of the nizh front, I can lock the ground alone. The drivers of the scammochati did not fit. I'll give you a good night.
It's fine. I recommend to buy. I order not the first time. Very cool antenna works on 2,4 and 5 GHz. The store sent very quickly. To Moscow 15 days.
Works in both networks. Speed corresponds to the price,. I do not use it, I keep it in stock. The Internet is connected to 100 Mbps. I think the photo is clear where 5G and where 2.4g I advise, I recommend.
The product corresponds fully to the description, connected, installed the driver and all earned. Excellent recommend!
I arrive very fast I recommend the store and this wifi adapter very good
49 days delivery. Everything was recognized, determined and works. No problem. The store of 5 stars.
I ordered myself as in the photo with a free driver. Stuck in the computer, the initial drivers installed the machine. Next, I opened my computer saw this equipment installed the driver and I had icons. I clicked on the icons chose my Wai FAI 5gz, a photo of the speed on a good phone and on a computer, on the purity of 5gz. By cable from the operator speed 80 Mbps. Speed express delivery took 3 days.
Delivery-zipper. As always, everything works Super, useful thing, always will give an exit to the network.
The store, well done, sent the goods quickly. It came in 11 days! The product corresponds to the description. Everything works, the speed (Speedtest) at 2,4 GHz was about 40, when connecting the adapter to 5 GHz 90. Seller recommend.
great .mata lankawata awith dawas 5 king awa thank you.
Am satisfied with the quality, with the product with the service store and shop staff. Therefore deserve "5 stars"!
They didn't talk to him. Ordered looking at the reviews. The goods came within a week. Connected to Windows quickly and the driver immediately installed. There is no installation disk, but it is not necessary. With Linux has not yet tried to include, but the fire works with Windows! In the photo, the speed is without adapter and with it. I'll try Linux later. But definitely the goods are standing. Tanks went funny
Delivery is very fast. Took for TV set-top boxes. It didn't. I didn't decide. I put old Wi-Fi-everything went. Yes, and on the computer you can not see the device. So I don't know if it works or not.
The adapter is miniature, you can see in the photo in comparison with the old ones. Came quickly. with the store did not communicate, there was no need. Everything works. Excellent for such sizes reception, not worse, and maybe better than the huge ComFast (on the left in the photo). Driver on the adapter itself.
Tube a big change from 20 to 140 150 now spin the internet
Seller recommend, very fast shipment and delivery! In the work has not yet checked, I will add a review later.
Came in six days. Works only with Windows. On Windows 10, when connected is not automatically defined. You need to put a driver that is stored directly on the adapter itself (first connects as a disk). The photo measured the speed over Ethernet and this wifi adapter (connected to a 5 GHz network). The speed is satisfactory, perhaps the fact that the computer is far from the access point. If you need a good signal reception better to take the adapter with the antenna.
Connected installed I use even hand over everything super from the phone