We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All according to the description of the store thanks.
Unfortunately, I did not receive the order. The money was returned. But I think the store is not guilty, the small package could be lost.
Delivery to Belarus is exactly a month. Quality hood. I take it for the second time.
Took-m. Small, it is necessary to take L
Delivery about 20 days to Estonia. Excellent racks, we have for the same price you can buy only 10 racks, the quality is about the same for them all. In this set of their 120 pieces, did not recalculate, but I think that so much is. Product and store recommend.
Corresponds to the description
In Uzbekistan, the goods came in 40 days, which is not even bad. The goods are excellent, on the fishing line sits well. I will be happy to use
Thank you very much
Delivery 2 weeks, not like do not expect to get so quickly for an inexpensive product.
At the top and fast shipping
Everything is ok!
Beautiful products, Excellent workmanship, Thanks
On the photo near M L
Great goods! I took the size L-in the length was 5mm. Delivery autumn fast!!! Super!
The goods came quickly. All is Well. to store Thank you very much. Score 5 points.
The order came very quickly, did not expect. thanks for the promptness of you, the size that I wanted.
The goods have not received, lost at customs. The dispute is closed in our favor.
For a very long time there was a parcel. But there are no complaints about the product. Thank you to the store, I recommend the store.