Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came to Sochi with a little delay in 20 days. Well packed, in size for 38 most times, comfortable cute I'm happy!
Super, quality at altitude, comfortable, do not rub. The size approached the table. Packed in soft bags and box. No jambs
Value for money, everything is super) delivered to Moscow in 20 days) at 38 size took 7,5, sat perfectly!!!!
Always order from this store. Fast forward. Recommend. Come to Moscow for 10 days. Sandals comfortable, stylish. The first order 6.5 (safe). Guided by the dimensional grid seller. Stop me exactly 23 cm. The photo shows how to sit at the foot of the 6 and 6,5.
I liked the sandals, the table is the right size, now the legs are ejective summer and the pregnancy slightly presses the rise of the leg, but this is still the same compared Compared Compared
The impression is not bad, but I did not understand the admiration. Usual average pair of shoes, quite for their money. The box came just in the package, so she did not survive the delivery by mail. Inside there are two bags for storage and a set of semi-insoles. For convenience, about like slaps without delights. I myself wore ergonomic shoes and can compare. It's not her-not even close, despite the complex form of the insole. If you have capricious legs, I do not advise. Let's just say they look more convenient than they really are) Passed today in them 10 km: the leg in the rise is tired, but in principle will come for a short socks. I had to make an additional hole in the strap, as many. At 37.5 (23.5 cm) ordered 7.5: in front and behind the insole stands at 0.5 cm, as intended. The photo shows a landing. If you like when the foot is equal to the length of the insole, then the store's table is your landmark. The region reached Mosk in 20 days. The seller by the way did not answer the question about the actual length of the insole for the specified size, refers to the table.
Sandals quality, everything is fine. During transportation, the box was crushed, but the sandals did not suffer. On a wide leg clearly-I have a narrow one, and they sit quite freely, the leg walks inside when walking. At 24.5 I ordered a larger size, I do not like it when the back-end and heel hang. Here I see that the size is too big, it was necessary to take clearly on the size grid. Passed the test drive-all day on the legs, nothing was rubbed anywhere in the heat + 32, it was very convenient in them. I like that they look like Birkenstock visually. I recommend to buy!
6.5 size at 37. I think you could take more. Urvala for 2650, thanks)
Very cool sandals, soft comfortable. At its 37,5, the Stop 24 cm took the size 7; the leg is comfortable-the heel does not hang and is not in the butt. The delivery was delayed, before that sent faster, took a little more than 3 weeks to Moscow. The box broke in the process of transportation.
Great sandals! Very comfortable, do not press and do not rub, in them as in slippers. Arrived in 3 weeks, in a branded box with pollen. Quality of performance at altitude, nowhere does nothing stick out any thread or glue. Who has a narrow leg will be wide on the bone, but I think you can make an additional hole. Bought on sale for 2600.
Excellent sandals. I have a stop 25,5-26. Long chose the size. This one sat well, comfortable, not small. But the photo shows that one finger sticks out, it does not matter to me, as this is a feature of the foot. If you have the same, and you do not want to be so stuck, take a larger size.
Sandals are very comfortable, soft, came in 22 days, I advise you to buy. I did not communicate with the store.
The most comfortable sandals in my collection! On the size 39 (24.5 cm) ordered 7.5. The order came in exactly 14 days in the branded brand box and in polniki. According to the feelings and quality, the purchase is long-term, not for one season. All the accessories are made qualitatively, there are no traces of glue on the shoes. This model is already 3 in my collection from this store, it is basic, so it will fit any image. 10/10. I definitely advise you to buy.
Super sandalki! Soft, comfortable, came to Samara in 2 weeks. The size grid is correct, the foot 25 cm took the size 40, perfectly sat down, the only width is a little free, although probably when walking it will be more convenient. Came in a box, each sandal in its suede bag, attached half-insole and documents are some)) I'm happy in general.
Order 3 pairs immediately in the store. These come in of registered anthers, but in normal box together with another pair. Size fit. Choose the dimensional grid store. Very comfortable. There are small kosyachki Brown part: in one place is uneven dyed. But it does not bother me. Color light of more beige, than in the photo. Came in about 2 weeks to Moscow.
Look up very good looks great dimensional mesh very happy
Very comfortable sandals! Made neatly, the leg in them just rests, look stylish
Cool sandals, I join all the positive reviews: very soft, comfortable, the sole bends and not heavy. Packed all in a box and beautiful pollen. I liked it, it's not the first pair from this store, it should be worn well))
Sandals came in PE fast: for 3 weeks. The foot 24.5 size 7.5 fit perfectly. Awesome, but the foot wide! My narrow and pretty loose, try podzatyanut. The main thing that still can walk and habit. Quality is great, even her husband to cast a spell. Took for long walks with a baby, is the perfect choice. That's my sixth buy in this store! Thanks to the store.
Very very high quality! I took on the size grid of the store on the foot of 24 cm. Took the size 7. sat perfectly. Grid exact. What to say is beautiful, stylish. On a broad leg. Who does not think take it.