Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came 25 days before Adygey. packed in "pupyrku". Inserted 2 Pinky batteries and a bunny earned. Child 10 months very much
Good neat bunny. Bright and odorless. I really liked it. The child has not yet been allowed to play
A normal toy is such money) the ears are silicone, I do not know about the quality of this silicone, I think that it's not the best idea to eat) In general, the purchase is normal)
In working order. The tunes are losing. Well packed.
The toy is good, the delivery is fast. Thanks store
The rattle came quickly. (2 weeks to Kharkov). All as in the description. Quality is good, plastic does not stink. Very satisfied with the toy. Seller advise
Corresponds to the description, flashing, playing, then what you need the baby in 7 months, and even ears can be chased. Batteries in the kit do not go, need 2 mini-batteries. The baby is happy, the goods came in a total parcel for 3 weeks to Ukraine (Donetsk region). With the store did not communicate, it was packed in a pupyrku (all the whole). Thank you product and seller recommend.
Delivery 3 weeks to Lo. Rattle is large, the batteries have not yet inserted, the ears can be gnawed
All as in the description. Rattle son likes. It is clear to the original far. But the toy is durable, it does not smell like plastic, the ears are quite strong and the gum is the most it. Fell from a height of 2 meters once 5, all OK. Recommend
The toy is cool! I came quickly before I had to. The child really liked it!
The toy works from 2 mesinchikov batteries. In the hand sits well, weary, packed normally.
Normal bunny. The tunes are primitive. 300R is worth, no more.
Very interesting toy, I like the child, I got it very quickly, I recommend the store
Everything is accurate, without a battery, everything plays, the melodies are good.
Delivery was fast. The toy has several modes, they play different melodies without words! Bunny change colors
Interesting toy
It came a week before the Voronezh region, the child likes
My daughter really liked the rattle, I recommend. In Kiev delivery 3 weeks.
I do not know if it works, it looks cute
Wonderful toy. Came without batteries. Packing is good. To Kharkov 3 weeks.