We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really perfect. The seams are good and the colors are exactly the same as in the pictures. Ps: remember to put comments when you order, it helps others. Thank you
Everything is super. I'm not taking it forward. I denied for 2.5 types, on Novu poshtu. Recommend!
Suit top (ordered a few pieces). Our height 63 cm, took 6м (70 cm), but the most room for growth. The thread, but not critical, can be cut. Everything else is fine. Recommend
Very soft, well-sewn suit! There are a couple of strings, but this I consider small things! Quality is satisfied!!! But it's been a terrible long time! It was about 2 months before the Tula region. I ordered some things for a month later and they already came, and these very long. But I will put all the stars, because the quality is all 100%
Quality is good. A little tight elastic. On the second photo for comparison, the body next 68 size. Will be attentive when choosing-they are small
Everything came whole. I order the second time. the first olive color is worn, washed well. stretches, suitable for a puffy child. the elastic band is wide, does not fit not not
All compatible with description, fast shipping and very good quality buy another
I ordered the size 70 came up for 5 months, for not a large child, the quality really liked it, it will not scare off the costumes with H & M went a month and a half
Delivery 3 weeks to Bashkiriya. I ordered 6 m, I realized that it was for a 6-month-old child, but the size came for 70-this is four, five months
Perfect as in the photo and delivery faster than expected
A good suit) the color is beautiful, ordered for growth, but I think it's small, we are 11 months old, a little big. Shipping 1,5 m to Perm
Very fast delivery just as the description so lovely am sure gonna be getting few more
It seems that nothing, stretches, thin and HB. But the size only only. The child is 73 cm tall, weight 9900 kg, 6 months and is now wearing normally. I would like more with a margin. Took 90 cm, stretches well. Keep in mind, very little
I ordered 13.11.21-I received 13.01.2022 in the Tomsk Region. the quality is cool all very well stitched, the seams are even without jambs as we put on on on
Not bad, took on 18 m for a year just, so very little
Super! For a child of 6 months, 8 kg, 70 cm size 12 is ideal. Thank you❤& Middot; Delivery in curve horn about two weeks, very fast.
Second time buy. Set midseason, ribbing fabric very soft, seems that grows along with the baby. Besides being a grace.
Cool, it stretches well. Suitable for both thin and full children. We have this one already second
The suit is cool as in the photo. Fabric-soft "noodles". Pleasant to the body, stretches well. A little stick out strings, but it's not scary. In my photo, the color went a little gray, in fact, straight tender lilac is very beautiful. Recommend!