Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought for 1,400, as will be in the sock, comfortable.
On my 41.5 came 43
Product as ad Quality good, size as the table described. Recommend buying. It took a while to get.
At first glance, excellent crosses for such a price in 1100r)
I really liked this store, we take the sneakers for the second time, the parcel came earlier, the size of the shoes, everything came up perfectly, the quality is super
From personal sneakers for the summer, poere so generally a gun, a soft sole, a good cut, and the size of the size grid coincides 45 is 45 at the Nike on on on
Sneakers fire, now even the firm Adidas is not always this quality, the store of ten stars The size took its 41 everything is cool.
Very comfortable and looks very beautiful.
On the foot of dovzhinoy 272mm, lockable rosemir 45, and without getting caught. If I lock up, the foot of the Bule is 280mm, and I think, Poki will be chakati zamovlennya, Vona Abo viso, Cross-ups are great, the yak is on the edge, so in the girth, and to wipe the cord is not anointed. Yakshchto tightens the laces, then the crosses very wrinkle. Tom is on the ground. To take the Sobi in Rivno on that dovzhena, Yaka is shown at rosemitrassy city. Material-synthetics. Dugé light. Poki I think Chi Noti, Chi vicinuti. Trimav zamovlennya for 2 types, in a complete set of subarunkovy laces cheerful colouru.
Fast delivery, size in size. Quality is good.
Crosses are clear. The size is accurate, the village is perfect.! The only thing I thought that the color would be brown, it turned out to be dark green!
Dovzhina Moya livoi feet 275mm, and the law and order (sutures) 279mm. Spochatku zamovyv 45 rosemir, and Vin vivivyazhalikim. Having sold TSI krosi on speculatory reception, and came 2 pairs of new, in the 44th Rosemary, the yashy vistas! This is important and correctly bridge the foot, and rub the table behind the rose. Cross-ups norms. Thinking of The SHCH Pinon Booth M 'yakishoyu, ale nit-trochi Dubova, Taka same yak near the roads Bona. The cord is not decorative, it is possible to catch the top of the 'foot. VAGA one cross-stitch 272 grams. Stitched and glued. Night night not to rub. I'll get the yak in them, the dodam will run.
To Moscow 10 days. Very beautiful and comfortable sneakers. The size is specified exactly.
46 size on my 29 cm came up as it should. In general, they look good. Quality is also good. There is a truth of doubt that in this material the leg will sweat. But I did not wear it yet.
Very well. Light, comfortable, breathable. The sole is firm, but for hiking is excellent. The color is slightly mustard, not chickens. The size fully corresponds to the Russian. What wear, such and buy. Delivery is super fast,-12 days. Highly recommend! Thank you store!!!
Tennis excels quality, used for 2 weeks in Race Street by 12 km, in training gym comfortable, use size 40 in Brazil and the size 42 served well.
Light, comfortable crosses.
At 26.5 cm took. The leg is comfortable, they sit like poured, the rise is good. As in the sock of Xs.
Looks like quality sneakers. We'll check in. for such a price just fire. Delivery. From August 11 to August 29 to Novokuznetsk. quite quickly. Recommend.
Delivery fast to 5ku. The quality of course is not Adidas, but the price is quality!) the glue is somewhere out!)