Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the product is the same as described, fast transport to Macedonia 30 days and most importantly work precisely
Excellent fast and very good quality good the product
Excellent quality! Very good Super recommend! Exceeded my expectations! Equipment of much use in day to day
Received Today, 20 Jun. This time have improve. The product is expected. Recommend. Including the store.
I arrive very soon the device well packaged and I love it test it and for the price it works very well I already put 2 AAA batteries and it works very practical even if it has Only 2 buttons make very good and the size is small but very practical I 've been trying it for a few days just to be still and linear for q to check the levels of Pression
Seems to be working. Correctness of measurements will be investigated in practice
Tonometer was very pleased. It's comfortable, light. The coupling quickly pumps air, no problem, change exact +- 5 units. Like all electronic tonometers, it is sensitive to proper installation (the device should be at heart level, and the hand is relaxed, it is better to put under the wrist pad)))) Measured the pressure on the left and right hand in the same pose on two arms-the readings match. The device does not lie, on a mechanical tonometer I have the same testimony. To work tonometer need two Pinky batteries. I wanted to add that if you see scratches on the screen, then remove the film from it. She did not stick out with the sticker, managed to remove from the other side, but it was the film, the screen was in perfect condition.
He arrived fast, about in three weeks, is what he describes and is small, but functional for what it takes
Fast shipping arrived in 10 days. Second time to buy, very quality nice.
The order came very quickly, 11 days. Everything has come, fully corresponds to the description. Checked shows exactly. I recommend this product
All norms
Delivery 28 days from order to delivery. Track to track. It's safe and sound. Quality like. Very compact device. Convenient to use. Compare readings from old Omron, there is a difference, but not much. The slight different on the same instrument during the second measurement and by hand (left, right). The error of 0 to 10 up, but an average of 4-5 units. Repeat error present on that and the other instrument. Think this is normal, within tolerance. Goods store recommend.
For the moment I highly recommend this store and his products bravo for the team and good continuation, thank you
All good but different units for 10 Measure conveniently, powered by 2 x 3A batteries As a gift, the store put a cow's keychain) nothing, but nice
Nice device. Very convenient, compact. It's easy to turn on. Dressed on the wrist. 2 Pinky batteries are needed. Measures pressure in 30 seconds and shows pulse. Delivery 3 days from the warehouse from Russia.
Thanks yongrow. Automatic tonometer on the wrist with a digital monitor. Quality manufacturing. The product corresponds to the description. Delivery by courier to the house. Ordered 29.06.2022-received 04.07.2022. Standard packing, package and branded box with brand logo (whole). Monitor with protective film. Cuffs on the wrist with a pattern of application on Velcro (adjustable in size). Powered by 2 AAA little batteries (not included). There is an instruction, but there is no Russian language. Intuitive. Two control buttons. Start-Stop, diary-memory. Perfectly measures, measurement error depends on compliance with the instructions. When you click on the start, the compressor turns on and the sound is similar to the vibro. Convenient, fast and compact. I recommend the store and the goods.
It has an accuracy rate of more than 90% and above, a nice, light and beautiful device... I recommended it to some close people and they asked for it from the same store ^_^
Delivery month to Chuvashia, works, measured at several colleagues on work, all said that such readings they usually have, instruction in Russian language is, batteries are not included. The store put another Red Dragon
Still not tested. So just do it, make a feedback leaving my view on the same.
Monitor received, checked works, quality good delivery excellent