Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, works very well, can buy.
It works like normal, but with the IVI application you can use only the aeromym, the usual remote does not throw up the catalog, I'll see the firmware, the Airworks it is a pity that it is only looking in the browser and not in all applications like Sonya with adroyd TV, only if you go to a specific app and there voice to look to
Very good TV box, recognized as a TV unit by the app from my streaming provider which makes it easy to control with the remote control. I would say this is a great compared to the X88 Pro box I bought. Highly recommended, will probably buy one more of this box.
The goods are received, the delivery is fast through the store Pyaterochka. Not yet connected. But put in the remote of the batteries went smell from the remote of burning wires, the batteries put in a small bullet, in a large remote control there is no such smell.
Received Note 10 to store and congratulated me emvio fast everything right work perfectly arrived with 15 days fast
Works well. The only remark is the power supply cable is short.
Thank you for an easy, pleasant transaction. Excellent store
Clave and remote are serviceable. In the kitchen, the old TV got yutub... This is super... Wai FAI works, and the movies go... Picture super.
Everything works, the store said. That I couldn't set up. Delivered quickly. I'm done.
The product arrived properly as the description, already tested is exactly what I was looking for.
Norms prefix, video a lot on YouTube on setting up and using! the store Thank you!
Great set-top box. All the remotes are working. An unusual remote mouse. But after the connection was sorted out. Configured in 5 minutes, everything is very clear and fast. Set up a remote control link with a TV remote. Just in case I show the programming instructions. It came a couple of weeks before Ukraine. I'm very happy. Thank you so much to the store.
Good store, the goods came, but burned kraviatura, said he would send me a new one and sent tracking number
Great prefix. Turned old LG into a multimedia center. Delivery less than a week. Included keyboard with Russian language. Pros: works out of the box, picture quality, excellent yutub, chic movie search, ports for connecting: Lan, 2x USB, Micro USB OTG connected the mouse. The surprise was the presence of Miracast, which is very good mirror Huawei in phone mode and in desktop mode. I tried video calls telegram, you can use it. Cons: You need to get used to controlling the applications of each input device, in what case and how convenient it is to use. To deal with the installation of applications that are not in the market for this device, I thought to put the video editor YouCut.
Delivery from the warehouse in Russia 10 days. The device works. No complaints yet. With a attached fan is not heated. For this price will go.
everything perfect!! delivered on time ! thnx
The goods came to Moscow very quickly, everything works ideally. Thank you to the store for fast delivery and quality goods.
The goods received, works fine, does not broth. I am pleased. Shipping fast. I order exactly this already the third. Those two have been working for two years, and work very well. Thanks to the store, I recommend.
Ordered already 2 set-top boxes. The top for your money
Everything works fine. Delivery delayed for 2 weeks, but for me it's not critical. Thank you