We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earrings correspond to the description. On the ear are not palpable.
Beautiful, they are small and very pretty I loved, color design all very beautiful
Tiny, suitable for the second puncture) Quality is good, there is a sample)
This is the second time I order these earrings, they have very good quality, I 've been wearing them for over 6 months and they haven't gone color or gone ugly, and I shower with them. I recommend them.
Solid earrings. Easy to put, moreover I put them alone. Rod to insert is a little big. Desired staircase effect is made. To see in time how they react. Received in 8 working days. I recommend it.
More that perfeitooooosssss!!!❤❤❤❤
Perfect, I 've already bought several for gift, and they're cute.
I loved very❤Very beautiful and not false and for those who think super recommend I loved
A month before Peter, but this is all because of 11.11, the locks look hilenky, but let's see if I complement the feedback
They're too beautiful! They arrived in less than 3 weeks in Chile and I'm in love with them
Not for the first time I order, but black with a weak buckle.
It turns out in the set of 2 pieces, and was surprised that 4 came
They're very pretty. Although something expensive for how finite they are. Still worth it
Excellent earrings))) to RB came in 18 days from the time of order. Neatly packed.
Хорошие, есть проба . Чтоб плотнее была застёжка надо чуть-чуть поднять вверх просто , только аккуратно материал мягкий . У меня размеры 7,9 и гвоздики ещё в хряще с этого магазина .
Very nice and identical to the photos, it took 1 month to arrive and the tracking system worked perfectly.
I am always satisfied with my jewelry at Roxi.
Ordered earrings on January 27, received February 2! Fastest shipping. Earrings are very neat, took the smallest)
I order already a fifth pair. I took white, blue. All excellent, my daughter gave and herself. I'll order more, I think about green... Black
Earrings fire! The size is correct, as ordered. Specifies the inner diameter. It is worth a sample of s925, well, I can not believe that silver. I ordered as jewelry, and it's won as.