Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tried to connect to a normal note. The music is new, the connector fits, but it does not see anything through it. I understand what the matter is
Excellent hub, all ports work. When charging via Type-C honor MagicBook pro 16(65 watts), the case is slightly heated, but only during fast charging, when powered from the network via a hub. I saw the complaints of buyers of this model on the cable, or rather its rigidity, at the first impression all is well, but we will see if that, I'll add a review the Thanks to the sale of 11.11 and the coupon price came out very small (1200₽), the delivery took a little more than a month, sent quickly. I can safely recommend the store.
Working good.
I am concerned that they send it in a simple bag, which does not protect the product well, it is happily operational.
With my 13' Mack on M1 works fine: the mouse is connected, the monitor is RGBA, the USB is charging the phone. I am very happy
good packaging great quality, tested with HDMI and RJ45 and results are OK.
So far so good, every port work. I expected it to be little more premium but current built quality is also good and acceptable.
Adapter is slim and small, well designed, looks great. Works perfectly.
Product exactly as described, great workmanship and quality already known of ugreen. Fast Delivery (20 days of purchase to my home).
Description corresponds. The workmanship is excellent. Shipping fast.
Too cool, I love it is entirely worth its price well packaged tt works it saves presentations sometimes
Very aesthetic, it looks super good material and the computer quickly detects when you connect a USB. This brand is worth it! As for the shipment, I asked for 25/11 and I got 07/12. He therefore arrived in the twelve days the store puts.
good
Thx, premium,
Funciona bem, ótima qualidade como todos os produtos que ja comprei desta marca
Ésta es una marca que me gusta mucho y sus productos siempre me han impresionado por su excelente calidad. Tengo altas expectativas con este hub y espero que cumpla con lo prometido. Ugreen no me defraudará.
Good hub! Connection to the MacBook Air M1. To the hub connected the internet cable, Bluetooth plug from the keyboard with a mouse, the graphics tablet Wacom. Connect via HDMI to the Dell u2415. All of the above works. Flash drives and the camera have not yet connected, power on the MacBook through the hub did not allow, maybe later I'll finish it. Heats up a little. If the main selected HDMI-connected monitor, then the sound from the hub to the headphones goes without the ability to adjust the volume. Delivery in Russia 5 post. The store sent the order immediately, and delivery 5 post took almost a month. Delivered to the store office instead of a dentist, and then only after a call to the hot line 5 post.
The goods came quickly, corresponds to the description, packed in a branded box and package. From complaints-does not work VGA-The port is neither with the phone (honor 9x stk-lx1), neither with the laptop, the rest is OK.
The product took 25 days to arrive within Sao Paulo is not very well packed comes only a plastic bag not protected, but tested the USB port and the card reader and work properly
Good quality. Works fine. Useful. Cheap and Cool.