We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pens are just gorgeous. Excellent writing. Light blue ink. Erases great. I'll order more. Sorry waited very long.
I LOVE THEM!!! i thought they would be regular ballpoint pens and not fineliners, but thats my fault honestly. theyre still adorable and have found their place in my school bag
They write very well and delete very well. I bought them for my kids and they loved me.
Very good product of good quality and looks like the photo
Thank you to the store, I advise the goods. Really erases, only the paste of this pen. Four pens for this price is wonderful. Until the hole does not erase, notebook cells are also intact. Students are very good, would be such in our time!
Just like in the description. Beautiful color, neat performance, really erasable. It's nice that the goods are left much faster than expected.
Excellent pens really write and wash, delivery joint parcel is very fast
Very nice design, meets description
Pens came in a month. In fact, they have not yet tried. (the pink handle is slightly brighter.)
Delivery 3 weeks --- Fully corresponds to the photo and description of the store. Quality is excellent --- Recommend
The ink flows well, erases well not perfect because it leaves some residue but works.
Handles are cool, pleasant to the touch, do not slip in the hand. Caps sit tight. They write, and they are washed.
Such wonderful faces. do not unscrew, though, do not look inside (then I'll try pliers)
It's gray color not black. The pen has a soft feel I loved. The piggy is adorable ♥️.
Very cute pen, black is not very dark but the pen has a beautiful fine tip
Ordered in this store a set of gel pens 4 PCs. Delivery one and a half months. The handles are made very qualitatively, the touch is very soft. The surface of the handle itself is as if rubberized. It's very nice to hold in your hand. Write chic. I put 5 stars on the store. I advise other customers.
The pens are great. Very comfortable. Write finely and do not smear.
Very cute pens, they are convenient to write, they are well washed. I ordered Black and Blue <3
The pen in the hand holds comfortably, write very easily as gel and really if you flip the tip with another, cause, erase the ink.
I liked them super nice and flirty I recommend they arrived before the estimated date