Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came to the post office in the magician. Pyaterochka, in the box with the receiver. It came quickly, took very quickly)). The quality of the level is good, the pendulum was blocked, the battery is charged, checked everything works.
The level at first glance is excellent, everything works, took 11.11 with a good discount, we have such much more expensive. The store is very sociable, he writes and reports the nuances of order and delivery. Delivery was two services, in Belarus DPD was given, the level was going through Kazakhstan, so there are no charges. Definitely recommend both the seller and the goods.
The parcel came very quickly, I did not expect such a super fast delivery))). all the whole, all in the package.
The goods came in perfect order all the whole .. Sold well done, answers messages quickly.
The level is not bad, 3 planes is cool. The battery visually looks high quality, the power supply is generally excellent, the docking station is slightly worse in quality, the adapter for batteries is so-so. Tripod metal, works smoothly, below the thread under the geodetic trend (5/8 ''). The receiver experienced, a cool thing, did not regret that he ordered the package with it. The store rolled cotton wool with shipment, but the parcel reached very quickly, the shipment was from a warehouse in the Russian Federation.
Advantages: -The package arrived quite quickly, but be careful, it arrived in 2 times. I received the briefcase with the laser level first (in 1 package), then I received 2 days later the tripod (which was in 2 packages). -The 3D laser level works well. I checked with a standard level to see if it was precise, he seems to be right. The thickness of the laser line is accurate, even at 9 meters it remains quite thin. -Everything we see in the description in the ad matches. Everything is reliable as in the announcement. -The 3 meter tripod is of good quality. Inconvenience: -The bubble of the little tripod indicates anything! The bubble is always in the center even when the tripod is inclined by several degrees. It is not very serious because it is useless but in this case do not put it on the tripod. Apart from this small bubble that is of very poor quality, the tripod and good quality and solid.
The level was delivered within a month, while everything is OK. I did not check the errors. I'll add it later.
Delivery Super shvidka 12 dnev. Abo lethamat, Abo buv in Ukraine. The laser River has a description. So, it's got a side-to-side trail on the main side of me. I'll sit on the phone, finish the reviews.
Quality level, ordered together with tripod. 2 parcels were sent to one level in another tripod. The parcels came at different times, but there are no complaints to the delivery. Everything is well packed and without damage.
Great level! Helps in repair-on it put partitions and plastered old partitions with critical deviations in height. Comfortable level, bright. On the scale of the usual apartment is very bright.
Delivered for 22 days to Lviv. Pendulum of blockage. Matter yakisny, all kind rubberized. Zirano without clearance and backlash. Tonki and yaskravi.
I order the second level. Like the first one came in a month. Drove by land transport through Kazakhstan and Russia. Duties did not have to pay. Delivery by DPD. The quality is super, everything is adjusted clearly. There are no problems at work. I recommend the level and store. Thank you.
Delivery 4 days. Packing OK! Checked, everything works. I recommend.
Good level, but there are nuances. Parasite light is on the vertical, but small and not bright, it will not interfere. Tripod in the kit is stable, but the dimensions of the level itself let you know, its weight with a battery of 673 grams, can fall, you need to take a tripod. The rest in the photo can be seen. Prikolkhozil on the tripod cork from the bottle, because. The thread leaves the sealer, then the plug will come up with some. Took on 11.11 discounts, was satisfied, for such a price (with discounts) there is no such.
A good product, we recommend :) the rechargeable battery as if not from here, there is a large Luft, but everything works, there is a separate house for ordinary boy batteries, in as,
I came for half a month in Krasnodar territory. Like everything works)) if I write a review.
The laser level is great. I am very pleased with the store, great communication, fast delivery. Thank you !!!
The laser has reached integrity, the quality is very good. The store is polite and responsive. The parcel brought the courier to the house.
It came to sdek. Everything was whole. The battery capacity did not measure, did not test on the construction site. The first impression is positive.