We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool, fishing rod, quality cable, there is similar, only shorter, 2 m is super as convenient, delivery by mail for 1 month to Moscow, thanks to the store
Everything is fine according to the description and burns
Wire is normal. Fast charging Samsung A51 supports.
Arrived very fast, works perfectly. The Motorola acknowledged the turbo power
Shipping to Moscow 1 month. A second time. Seller put five.
Power Good, in nests sits tightly.
I order the third time. Quality is good. Recommend.
Cable quality, supports fast charging, came for 3 weeks at Ukr Mail, the track was tracked all the way
Order more than once… Claims No
I came quickly. Fast charging on Huawei works. Corresponds to the description and photo.
The lace is good, as always: I do not take it first and I will take it again. Got it for 1.5 months. Product and store recommend.
Works fine, the cord is dense, I will order more!
Fits the description of goods, suggest items and store, works.
Product arrived as described in the description remains to try it
Ordered 10.02 received 1.03. The goods are of excellent quality. Even better than we sell in online stores. So it's cheaper in two. I advise everyone of this store
Corresponds to the description, the wire is quality, I take not for the first time. To the store Thank you very much and good luck in sales!
Delivery to Krasnodar is long, about 2 months. The track is tracked to the territory of the Russian Federation, on the way to Russia there is no tracking. The goods are satisfied. Fast charging cord produces.
Excellent laces, flexible and rubberized at the edges. With the store did not communicate, sent on the same day. Recommend
The fifth time ordering! Very high quality charge. Friends to give! Price quality