Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good bag, small strap.
Handbag really liked, straight inexpensive and compact, as I like. inside the lining is not. but it's not as important
Very pretty lance a fragile
Good product recommended
Симпотичная сумочка, на лето. Оккуратная. Под любой стиль, от классики до спорта. Рекомендую.
2 bags lovely cute thank you to the store
Very satisfied thank you ....
Really great quality
долго шла,а так сумочка супер,удобная,продавца рекомендую
The handbag went a little less than a month, did not communicate with the store. Came exactly the same as in the picture, the seams are even without a smell everything works, it looks very good. Inside there is no lining, if for someone it's important. but for this money, a cool handbag! I really liked it!
The bag is what it wanted for the summer. Small, clean for walking or going to the store to put cards, money or wallet and phone with keys. I liked it .. i did not see the chain-handle on the photo, but I came to thank you. the only thing I did not like is that even the lining is not inside. Dermantin was sewn and everything. All the seams from the inside are visible... not beautiful ..
Handbag is beautiful, only inside there is no lining at all
Fire
I liked the bag.
I like oooochen! Cool, as I wanted!
Sending the handbag is fast. Delivery also took about two weeks. The handbag itself looks very good. Inside there are seams.
A pretty little handbag for the summer!
I liked everything... It came quickly .. Earlier than the stated time .. Recommend
Сумочка маленькая, но классная