Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
заказала 11.11 пришло 04.12. Новокузнецк. брала на свадьбу, чтобы было куда сложить ключи и телефон. по размеру наверное как косметичка. подклада нет, но мне не критично
I took this treasure for 290 rubles on sales. I took to carry not as a bag, but as a cosmetic bag)) because it is quite roomy. Of course, such bags I do not wear))) smelly and badly sewn)) inside the poop)) the strap immediately sent to the dump. For half a year, if enough, then a cute Chinese who konstrol her chmoknu in the nose))) joke)))
The product corresponds to the pictures of the supplier. Before you order, please view carefully the pictures of the supplier, please note the photo inside the bag. Delivery came in 20 days. The supplier quickly processed the order and sent. For 283 rubles a good bag. Seller recommend
Delivery is fast, 2-3 weeks before Saratov, the quality for your money is good, there are some where sticking strings, this is not critical, I will Doomed! Thank you you you you
The handbag is small, quite roomy. The most basic phone, keys and money fit. Sorry no inner pocket. In general, for such a price, very good.
Сумочка очень приличная за свои деньги. Минус, что нет подкладки, но не критично. Большое спасибо, что продавец откликнулся на мою просьбу и отправил заказ очень быстро!
Little comfortable. Ordered a second.
Everything is super!
A normal bag relative to its price, small. The belt is long.
good quality & recommended
The bag came quickly. the quality of the norms., the strap is certainly narrow for such a bag. delivery in 20 days.
Быстрая доставка. Сумка соответствует описанию, единственное, при заказе не обратила внимание, что сумка без подкладки.
The bag is very small, but good. For the summer, that itself.
I love it thank you very much for your treatment I will buy more of your products very excellent and attractive
The bag as expected came such as in the picture. Happy with the purchase. Color chic. The bag is just for hiking
Came shvidko, yakyust is good, Bula is hermetically packed, Duge was similar
Delivery fast, order is satisfied
A wonderful handbag, corresponds to the description.
Very cool bag, small, neat, I really liked and the price is small. Thanks to store for fast shipment and delivery. Purchase satisfied
Small, like a cosmetic bag, without lining, and bottom, the material is thin, smells a little, but quickly weathered, the strap is very thin, can be replaced with a stronger with