Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came pts quickly in 2 weeks, connected works, all as it should
Shipping... The package is broken, the cord is scratched as if it was rubbed against the asphalt, the film is pasted so-so. Under the film there are no traces, there is a feeling that there is an emptiness inside. Seems to be working.
Quality Adapter. Corresponds to the description. FHD. Delivery to Gomel, RB less than 3 weeks.
All of them.
It went a little more than a month, everything works ordered without sound
Works, sometimes on the LPT monitor shows ripples, but it is solved off/on the monitor. The sound did not check.
Good cable Adapter best Made qualitatively Thanks store Delivery fast .... Less than a month. Happy new year!!!
The HDMI-VGA adapter is quite normal. Its functions are performed. There is no separate 3.5mm output for audio output. The order came quickly. All working.
The product is incomplete, I ordered two adapters with sound cords, and in one cord adapter was not
Everything works, without food. Figured out what's inside. There is no external power there. Connected the old Xerox monitor.
I bought an adapter. I came somewhere in a week. Packed so-so, but a whole came in plönki. Quality top.
Good product and I also arrive before the estimated date, super compliant.
Product successfully obtained arrived in 29 days, still not tested but came in great condition.
Thanks to the store very good product I recommend it 100%
Delivery to perm 14 days, took on the Mail, the description of the product corresponds, the store sent quickly and without problems, the adapter is a transencoder from a digital HDMI to an analog good quality, the adapter itself is not expensive, I recommend the store as a verified, thank the seller for the excellent service!
The goods came within 30-40 days in the form of a packed parcel, packed just in a postal package, everything is clearly nothing damaged On the quality of manufacture everything is fine, I do not take these adapters once, nothing failed The picture is excellent without changing the color for me it's critical, so I'm happy with you too. Recommend to buy All good and excellent shopping
Everything looks fine! After checking, I will add a review.
From payment to receipt of 39 days in Krasnoyarsk! 6 parcels were combined in one package, which left China and traveled a month on turtles to Moscow, after already quickly flew, as usual. If there are problems, I'll add a review. No war! No war!
все супер
Thank you to the store for the service, good delivery, well packaged parcel, I recommend dealing with it.